Futures.Works
Job Opportunity: IT Support Engineer
Our client, a renowned company specializing in automotive industry support through smart online tools, market figures, and vehicle data, is seeking a talented IT Support Engineer. Based in Heerhugowaard, Noord-Holland, you’ll become the first point of contact for office automation inquiries, requests, and incidents.
About Our Client
For over 40 years, our client has been an authority in vehicle information, leveraging data science models and their expertise in smart data use to deliver unique insights to the market. This allows automotive companies to concentrate on their core business operations, supported by agile improvements and developments of products and services.
Job Description
As an IT Support Engineer, you’ll be well-versed with Windows, Teams, Exchange Online, SharePoint Online, and other Office 365 services. Your role includes helping others with their questions and explaining the operational aspects of these systems, making this position an excellent fit for those who enjoy problem-solving and guiding others.
Competitive Advantage
Our client prides itself on its customer-centric approach, involving its customer panel in the development and testing of new initiatives. They offer insights not only to car companies but also to other stakeholders such as leasing companies, importers, banks, and insurers. They provide training and clinics to ensure their customers utilize their systems optimally and gain maximum business returns.
Qualifications
– Required: Workstation management, Dutch language skills, ITIL knowledge, IT affinity
– Preferred: Cloud services, Facility applications, Fixed and mobile telephony
What You Get
Working for our client means joining a dedicated team of 140 colleagues committed to unburdening companies in the automotive industry. They foster a culture of entrepreneurship and innovation, investing heavily in their employees. You’ll have the freedom, trust, and responsibility to continue improving in your profession.
Typical Weekly Tasks
– Registering requests, resolving daily issues for colleagues, and distributing the requests among different resolution groups within the IT Operations team (8 hrs)
– Participating in workstation management and serving as a point of contact for incidents (8 hrs)
– Maintaining inventory and keeping user administration updated (8 hrs)
– Ensuring proper implementation of access and security policies (8 hrs)
– Maintaining communication with hardware and software systems suppliers and (cloud) services providers (8 hrs)
Total weekly hours: 40 hrs
Career Path
While our client doesn’t have a predefined career path for this role, they strongly believe in nurturing talent and providing growth opportunities for their employees. Further discussions regarding career progression can be conducted during the interview process.
Tools Used
Microsoft Teams, Microsoft SharePoint, Microsoft Office 365, Microsoft Exchange, Windows
