JobID=1c
pFor one of our international clients in the Alkmaar area, we are looking for an experienced native German Customer Service Representative, who will specialize in handling inquiries from our German-speaking customers. /ppResponsibilities/Tasks /ppAs a Customer Service Representative, you will be responsible for managing customer relationships and providing the best possible technical and commercial solutions. You will serve as a key point of contact for German-speaking customers, ensuring smooth communication and efficient resolution of their inquiries and issues. You will collaborate with various internal teams to ensure timely order processing and customer satisfaction. /ppKey Responsibilities: /pulliHandle technical, commercial, and logistical inquiries from German-speaking customers. /liliManage incoming and outgoing calls and emails, ensuring clear and prompt communication with German-speaking customers. /liliCollaborate with internal departments (Order Entry, Logistics, Finance) for timely and accurate deliveries. /liliCreate and activate customer accounts within our client’s ERP system. /liliManage customer returns, complaints, and issue resolution efficiently. /liliContinuously work on service improvement to enhance customer satisfaction. /li /ulpRequirements /pulliExperience: Experience in customer service, telephone sales, or consultative selling is a plus. /liliLanguages: Fluent in German (both spoken and written) and good in English. /liliTechnical Skills: Familiarity with CRM systems, Power BI, and AX software is a plus. /li /ulpSoft Skills: /pulliStrong communication and active listening skills. /liliService-minded with a customer-focused approach. /liliExcellent problem-solving abilities and adaptability. /liliA team player who collaborates effectively with colleagues and other departments. /liliHighly accurate and detail-oriented in handling customer information and orders. /li /ulpWhat We Offer: /pulliA dynamic and supportive team environment. /liliOpportunities to gain experience in a reputable international company. /liliCompetitive salary and benefits package for the duration of the contract. /liliA positive and inclusive workplace culture. /li /ul
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